We aim to delight
our customers and make every effort to ensure that the
products that you order reach you in perfect condition.
If for any reason the products do not meet your expectations
please return them to us unused, in the original packaging
and in the condition supplied:
1. Complete the returns note, from
the Contact part of this website. This will inform us
of your return and produce a returns statement for you
to print and place inside your package.
2. Put the item to be returned into
the original despatch box/envelope (or a new one) accompanied
by the completed returns statement.
3. Clearly label the outside of the
box/envelope as RETURNS DEPARTMENT.
4. Seal the box/envelope securely
preferably with adhesive tape.
5. Take the package to any UK post
office and ask for a certificate of posting -- please
retain this, in the event of the goods not reaching
us they will have to be located using this certificate
prior to any refund being made.
6. For hygienic reasons we are unable
to accept returned jewellery items with any piercing
format, such as earings or body jewellery unless in
the original packaging, unopened.
7. Address for returns is : 21pro
Ltd, Dukes Court, Mortlake, London SW14 8HS
If you have chosen an alternative
item this will be sent to you by return, if not and
if you have chosen to cancel the order we will credit
your credit card on receiving the goods -- this may
take 5-10 days depending on the postal service and your
Your rights under the Distance Selling
Regulations are un-affected by our terms.
You have seven days to cancel any
contract and advise us using the returns procedure.